Q) Why is the file I download in a .zip file format? I thought I was downloading an audio, video or ebook file.
A) Zip (.zip) files are files that are compressed to decrease the total file size. Files are compressed to reduce the amount of disk space needed for storage, to reduce download times, and so on. Note that after you obtain a .zip file, to view or use the contents of the .zip file, you must uncompress (unzip) it. For more information about .zip files and how to use them visit Microsoft. Link to Microsoft.com
Q) Where do I go to download my files?
A) After purchasing a downloadable resource you can go to your account to download or redownload your purchases.
Click on the "Store" link at www.terri.com
Click on "Log in" at the top of the screen
Enter your email address (the one you used to register) and password
Click on "My Account"
Click on "My Downloadable Products"
Click the "Download" link next to the item you want to save to your computer
If you have a zip app on your iOS device (such as iZip), you can open these files there.
Q) How do I install an .epub file on my Apple device - ipod/iphone/ipad?
A) After you have downloaded and unzipped the .zip file you can find support for your Apple device here, Link to Apple Support
Q) How do I install an .epub file on my nook device?
A) After you have downloaded and unzipped the .zip file you can find support for your nook device here, Link to Barnes & Noble Support